Accessibility Information
The Natural History Museum is fully committed to providing an inclusive and accessible experience for all visitors. The museum has invested significantly in accessibility and offers a range of facilities and services.
Wheelchair access: The museum is fully wheelchair accessible. Both the main Cromwell Road entrance and the Exhibition Road entrance have step-free access. Lifts are available to all floors in every zone. Most galleries are wheelchair accessible.
Wheelchair loans: Free wheelchairs are available on a first-come, first-served basis from the information desk. No advance booking is required. The museum also has mobility scooters available for loan.
Sensory needs: A sensory map of the museum is available, identifying quieter areas and potentially overwhelming spaces. A quiet room is available for visitors who need a calm space. The museum provides ear defenders for loan at the information desk.
BSL tours: British Sign Language (BSL) interpreted tours and events are offered on specific dates throughout the year. Check the museum's website for the current schedule of accessible events.
Visual impairment: Large-print gallery guides are available. Guide dogs and assistance dogs are welcome throughout the museum. Some galleries feature tactile exhibits that can be touched.
Accessible toilets: Accessible toilets and Changing Places facilities are available on multiple floors.